Terms and Conditions

Terms & Conditions

In using this website, you are deemed to have read and agreed to the following terms and conditions.

Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any or all Agreements:

  • “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
  • “The Company”, “Ourselves”, “We” and “Us” refers to our Company.
  • “Party”, “Parties”, or “Us” refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to prevailing Nigerian Law.

Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore as referring to the same.

Disclaimer – Exclusions and Limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Security

It is your responsibility to safeguard secret information such as this company website password and financial instrument information such as credit card number and net banking password. The Company is not liable for any misuse including financial loss from your account in case of stolen credentials. You will inform the Company immediately in case of knowledge of loss or theft of password.

Payment

The Company may accept payments by cash on delivery, cheques, credit cards, debit cards, and net banking facility provided by its payment gateway partners. The payment options may be revised from time to time to increase payment options available to you and/or to improve the payment experience.

We reserve the right to take legal action against you – including but not limited to sharing your data with appropriate third parties – in case of fraudulent payments.

In case COD orders are refused by the customer, the customer is liable to reimburse the Company for shipping costs to and fro along with any COD fee. The Company can take legal action and is subject to Lagos, Nigeria jurisdiction.

Reward Points / Cash Backs

Reward points or cash backs will be awarded for eligible product orders per details available on the cash backs section of the website. Cash backs can be earned and redeemed only by registered customers of the Company website or mobile channels.

Redemption policy details are published on the cash backs section of the website. Disputes arising out of cash backs earning or redemption will be administered per the Company’s discretion and will be final. The cash backs is an optional scheme run based on the sole discretion of the Company.

Returns / Exchanges

Products sold can be returned within 7 days of receipt if they are damaged or not the right product. It is your responsibility to inform the Company via raising a complaint from your order history, WhatsApp, email, or phone as soon as you are aware of any problems due to which you want to return the product.

Returns may be entertained if:

  • You have received incorrect product(s)
  • You have received damaged or expired product(s)

Returns will generally not be entertained if:

  • Product is opened / seal broken

All returns are at the discretion of the Company. Providing pictures of the items received along with box and invoice of the disputed order is mandatory.

You will need to ship returned product(s) back to the return address provided to you. You may be reimbursed for reasonable shipping cost at the Company’s discretion.

If you need to return an order for any reasons not mentioned above, you can contact us to request the seller return address and ship it back at your cost. Once the seller confirms that they have received it without damage, you will be refunded after a deduction of 15% restocking fee and the applicable shipping cost.

Cancellations

Order cancellations will generally not be entertained beyond 24 hours after making the order. If the Company determines the order has not been shipped, then a cancellation will be entertained and credit will be in the form of credit to the Wallet or Original Mode of Payment.

The Company reserves the right to allow cancellation of order at its sole discretion. Refunds due to cancellations are processed within 3-5 business days. At Company discretion, a 15% restocking fee may be applied for cancellations during exceptional conditions such as but not limited to conditions of high demand.

After the order has been shipped, it cannot be cancelled. If the customer still does not need the product, he/she may refuse to accept it from the courier partner and it will get returned back to the seller. Once it returns in good condition, the Company will initiate a refund after deducting the to and fro shipping cost (and restocking fee if applicable).

Fees

We retain the right to charge you the following fees for orders. However, we may not charge you based on the Company’s discretion.

  • Shipping & Handling Fee – This fee will be used to completely or partially cover our costs of shipping and handling your order. The fee amount will always be disclosed to you prior to payment.
  • Cash on Delivery Fee – This fee is in addition to the above Shipping & Handling Fee and is an additional levy by the courier which we pass on to the buyer.

Shipping

We will make best efforts to ship your order as soon as possible. In case we are not able to ship your complete order within 5 business days (except orders shipped from outside Nigeria), we will notify you about the delay.

Products

The products including the description, price, images etc. are provided to us by the suppliers. We use them for informative purposes only. The rights to these reside with the content owners. Product prices, packaging, images, and availability are subject to change without notice.

We will not be liable for delivery of ordered products to a wrong address due to incorrectly provided shipping address. Responsibility of providing correct shipping details along with the order lies with you.

Termination of Agreements and Refunds Policy

Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered where a Service is deemed to have begun and is, for all intents and purposes, underway.

Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded. Refunds, if any, are at the sole discretion of the Company and are limited to the amount of order under dispute. By default, refunds will be made to the same payment instrument used for the Service unless otherwise specified by the Client. Refunds will be credited within 5-15 business days and are dependent on bank/card.

Availability

Unless otherwise stated, the services featured on this website are only available within Nigeria, or in relation to postings from Nigeria. All advertising is intended solely for the Nigerian market.

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company.

The Company does not warrant that the service from this site will be uninterrupted, timely, or error-free, although it is provided to the best of its ability. By using this service you thereby indemnify this Company, its employees, agents, and affiliates against any loss or damage, in whatever manner, howsoever caused.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

General

The laws of Nigeria govern these terms and conditions. By accessing and using this website you consent to these terms and conditions and to the exclusive jurisdiction of the Nigerian courts in all disputes arising out of such access.

If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

These Terms and Conditions shall not be amended, modified, varied, or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are advised to re-read this page on a regular basis to ensure awareness of any change in terms and conditions.

Contact Us

We have several different email addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated mobile telephone numbers.

You can also write to us at: Nuwehlife HA Office
No 15 Uwem Street
Rumuokwachi
Port Harcourt, Nigeria